Remote Help Desk

This service allows a technician in our office to access your computer and assist you over the internet. Simply complete and submit the below form then follow the instructions on the next page.

For unregistered and Trial users there maybe a support fee of $85 per Remote Help Desk session.

How to Get Started?

1. Please complete and submit the below form then call us to schedule an appointment. In general, appointments may be made for same day service at no extra charge. This step must be completed prior to downloading the Remote Help client in order to ensure that a technician will be available to work on your computer.

If you don't have a stable connection to the internet, Remote Help will not work. If you are located within the Sarasota/Bradenton area please schedule an onsite appointment if this is the case.

How does it work?

Remote Help is designed so that you are initiating the connection, and no program is installed on your computer. For security purposes, it is not a good idea to use a program that would allow us to connect without your consent.

Once you download BitechRemoteHelp.exe, the program runs and requests your permission to establish the connection. Once this is done, we can control your computer, but only as long as you allow. Once the session is completed, you may delete BitechRemoteHelp.exe. Your personal firewall software will confirm that no connection exists between remhelp.exe and the internet unless you start the program and allow it.

We are dedicated to providing a secure service, and have extensively tested our system to ensure that it is safe.

Remote Help Desk Request Form
► Please note that this information will not be sold/given to any other company for any reason and you will not receive any spam from us!
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Your IP number (38.103.63.55) will be recorded for security reasons.